Privacy Policy

Travelway Limited ("Trading as Travelway Motorhomes") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with us, including when you visit our websites, make a booking, hire a vehicle, or contact our team.

This Policy is designed to comply with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs). Where applicable (e.g., if we process personal data of EU/UK residents for our services), we also aim to align with the GDPR/UK GDPR.

1. Who we are and how to contact us

Travelway Motorhomes Limited is a New Zealand-based motorhome rental company. Questions, requests, or complaints about this Policy or your personal information can be sent to: nico@travelway.co.nz (Privacy Officer). If you prefer, write to: Privacy Officer, Travelway Limited, 99c Laing Road, RD1, Papakura, Auckland, 2580, New Zealand. Phone: +64 0274767067.

2. Personal information we collect

We collect personal information needed to provide our services safely and effectively. This may include:

• Identification and contact details (e.g., full name, date of birth, email, phone, residential address, country of residence).
• Driver and travel details (e.g., driver licence details, passport details where required, additional drivers/passengers, travel plans, pickup/drop-off details).
• Booking and payment information (e.g., reservation details, vehicle class, extras, billing details, masked payment card information).
• Communications and preferences (e.g., call recordings for training/quality, enquiries, complaints, marketing preferences, survey responses).
• Website/app usage information (e.g., IP address, browser type, device identifiers, access times, referring pages, pages viewed, cookies and similar technologies).
• Fines/tolls/claims information (e.g., infringement notices, toll events, insurance and damage claims, debt recovery status).

3. How we collect personal information

• Directly from you: when you request a quote, make or manage a booking, complete Online Check-in, pick up your vehicle, contact us, or enter a competition.
• Our websites and digital channels: through cookies and similar technologies that help us improve your experience and personalise content.
• Third parties: including travel agents/OTAs, payment processors, toll/fine processing providers, roadside assistance and repair partners, insurers, marketing and analytics providers, and (where lawful) other rental providers and authorities for safety/fraud prevention.
• Public sources: limited information from publicly available sources (e.g., review platforms or social media) to understand and improve our services.

4. Purposes for using your personal information

• Provide and manage bookings and rentals, including additional drivers and extras.
• Verify identity and driver eligibility; meet legal and contractual requirements.
• Process payments, deposits, security holds, refunds, and chargebacks.
• Administer fines, tolls, penalties, and damage/insurance claims.
• Communicate with you about your booking, pickup/drop-off, support requests, and service updates.
• Operate, maintain, and improve our websites and services; run analytics and measure performance.
• Prevent, detect and investigate fraud, unsafe or illegal activity, and protect people and property.
• Conduct customer research and surveys; gather and publish aggregated, de-identified insights.
• Send marketing communications (only as permitted by law) and personalise offers; you can opt out at any time.
• Comply with laws, respond to lawful requests, and exercise or defend legal claims.

5. Cookies and similar technologies

We use cookies and similar technologies to operate the site, remember preferences, understand performance, and personalise content. You can control cookies through your browser settings; if you disable cookies, some features may not work as intended. We may use analytics and experience tools (for example, Google Analytics and session analytics tools) to understand how our site is used.

6. Disclosing your information

We may disclose personal information to:

• Service providers: booking platforms, IT/cloud hosting, email/SMS providers, contact centre, marketing/analytics, payment processors, roadside assistance, towing/repairers, and debt collection.
• Travel partners and suppliers involved in your booking (e.g., ferry/tour operators) where required to deliver services you request.
• Toll and infringement processors and relevant government or local authorities for fines, tolls and penalties transfer.
• Insurers and insurance assessors for claims handling.
• Other rental providers and authorities where reasonably necessary to protect public safety, prevent fraud or unsafe driving, or recover stolen property.
• Professional advisers (lawyers, auditors) and potential buyers/assignees in connection with a business transaction, subject to appropriate safeguards.
• Law enforcement, regulators, and courts where required or permitted by law.

7. International transfers

Some recipients (for example, cloud hosting, analytics, communications, or payments providers) may be located outside New Zealand. Where we transfer personal information overseas, we take reasonable steps to ensure that the recipient is subject to comparable privacy safeguards (or other lawful transfer mechanisms) and that your information remains protected.

8. Security

We implement reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures include access controls, encryption in transit where appropriate, secure payment processing with PCI DSS-compliant providers, and staff training. No method is 100% secure; if you suspect a privacy or security incident, please contact us immediately.

9. Retention

We retain personal information only for as long as needed for the purposes set out in this Policy (for example, administering your booking/contract, managing claims, and meeting legal/accounting requirements). When information is no longer required, we take reasonable steps to securely destroy it or de-identify it.

10. Your choices and rights

• Access and correction: You can request access to, or correction of, your personal information.
• Marketing: You can opt out of marketing emails at any time by using the unsubscribe link or contacting us.
• Objection/restriction/erasure: Where applicable law provides, you may request that we stop or limit processing, or delete personal information, subject to legal exceptions.
• Identity verification: We may need reasonable proof of identity before actioning your request.

11. Children

Our services and website are not directed to children. We do not knowingly collect personal information about children.

12. Third‑party websites and links

Our websites may contain links to third‑party sites and services we do not control. Their privacy practices are governed by their own policies; we encourage you to review them.

13. Changes to this Policy

We may update this Policy from time to time. Significant changes will be notified on our website or by direct notice where appropriate. Please check this page periodically for the latest version.

14. Complaints

If you have a concern about our handling of your personal information, please contact our Privacy Officer first. If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner (New Zealand): privacy.org.nz or 0800 803 909.

15. Vehicle operations, safety and compliance

To operate our rental fleet safely and comply with legal obligations, we may process information relevant to your rental, including driver verification, infringements, tolls, damage and insurance claims, incident reports, and contact/booking details for passengers and additional drivers. Where installed, vehicle systems may capture limited diagnostic or usage information needed for maintenance and safety.